Madagascar Airlines sets up a progressive reimbursement system

Faced with flight cancellations, Madagascar Airlines deploys a progressive reimbursement system, transparent and organized. The goal is to offer a clear and reliable response to the expectations of its passengers.

Madagascar Airlines : Progressive and transparent reimbursements

Madagascar Airlines has set up a structured reimbursement plan. Now she is aware of the inconveniences suffered by her customers. This especially following the cancellations of Paris-CDG flights scheduled for August and December 2024. This device guarantees fair and organized processing of requests, Depending on their date of receipt.

Three main phases are thus defined :

• Requests received between April 1 2022 and the 31 August 2024 : These files are currently being processed, with a priority given to the oldest requests. The process should be finalized from here the 30 November 2025.
• Requests received between September 1 2024 and the 16 March 2025 : Their treatment was done the 31 may 2025, thus allowing faster management thanks to the improvement of internal tools.
• Requests received from the 17 March 2025 : The company undertakes to make the reimbursements within a maximum period of 30 working days, From the date of receipt of the request.

Madagascar Airlines : Simple management a better customer relationship

To guarantee effective treatment, Madagascar Airlines invite its passengers to submit their request for reimbursement only once. It is essential to respect the chronological order of events. This avoids duplicates and accelerating the processing of files

Each file will be processed in accordance with the pricing conditions of the ticket concerned. This by ensuring a personalized approach and respectful of the rights of travelers. This process shows the company's desire to regain the confidence of its customers. That, Despite an operational context still difficult.

Madagascar Airlines invites passengers to consult its official communication channels for any additional information or file monitoring.

By #CocoLodgeMajunga

To date, we are a true one-stop-shop “One-Stop-Shop”, we offer the possibility to all our clients to carry out their entire project by being their unique interface in one and the same place :

• One hôtel★★★ with 18 spacious rooms with all comfort and a villa of 5 comfortable rooms with swimming pool, pétanque court, ping-pong, billiards and housekeeping staff available.
• One gourmet restaurant offering Malagasy cuisine, French, Lebanese, of the pizza, its partner, spring rolls and seafood specialties,
• A pool bar with cocktails, "tsakitsaky", pancakes and waffles available at any time.
• An event and conference organizer with 5 meeting rooms can receive up to 100 people. In addition, we can host themed lunches/dinners, engagement, wedding, anniversary, …Even a bachelor/bachelorette party, or a marriage proposal, …
• A travel and tourism services company (License C),
• A delivery company for the entire restaurant menu throughout Majunga and the surrounding region.
• One tour operator (B license), organizing excursions in the Boeny region and its surroundings (Anjohibe Cave, Ankarafantsika National Park, Katsepy, workout, sacred lake, Antsanitia, Tsingy de Namoroka, …)
• A 4×4 rental company and quads (with valid liability insurance) with qualified driver guides. We can ensure your transfers throughout Madagascar. For example from Antananarivo airport to Majunga, from Nosy Be to Majunga, even between Antsiranana and Majunga.